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Features of Predictive Dialer

Features of Predictive Dialer

As the name suggests, predictive dialers are automatic dialers where calls are made using predictive dialing technologies even before agents are available. Predictive dialers try to connect with as many clients as possible in an effort to increase their calling rate. Additionally, phoning as many leads at once as feasible improves the efficiency of agents. After a call goes unanswered, the predictive dialer automatically moves on to the next lead quickly. Answered calls are, however, promptly diverted to one of the available agents. Hence a predictive dialer ensures more useful call time. As a result, the call center's productivity has increased overall.

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