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Easiness of headsets in Call Center

Easiness of headsets in Call Center

It's very important to consider headset quality as it can be a major factor to impact productivity. In addition to being unhealthy among other issues, poor headset quality hinders agent workflows and reduces their ability to handle calls. If the headset quality is poor, the average call duration increases since both agents and customers must repeat themselves to be understood.

Customers might have to repeat information due to audio problems, which can be annoying when they are attempting to solve an urgent or time-sensitive problem. They are therefore less likely to award you a high rating on CSAT or NPS questionnaires. To avoid these concerns, quality of headsets should be considered a priority.

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